She Wouldn’t Take My Money…
And I was willing to give her lots!
Today I went in pursuit of a pair of walking shoes designed to help prevent plantar fasciitis - a lovely form of heel pain.
My friends told me to go to Mast Shoes.
- They specialize in comfortable shoes.
- Their staff is highly trained.
- They have been around since the 1940s.
I’ve lived in Ann Arbor for 15 years and never been to Mast Shoes.
- Today was the day.
- I was tired of hurting.
- I need to be able to work out more!
I entered the store expecting to pay up to $200 for top shoes and inserts.
- The woman who helped me started asking questions about my needs.
- She looked at my current shoes.
- She pulled out and examined my inserts.
“All you need is a new pair of inserts.”
- Huh? She said I didn’t need new shoes?
- The current ones should last another 3-6 months.
- My total bill - $33.
I asked her if they carried my favorite shoes for speaking all day.
- They had a lower heel version.
- She offered to special order.
- And then suggested I bring in current pair to see if they too could be fixed instead of replaced!
I was shocked!
- She cared more about ME than making a big sale today.
- That doesn’t happen very often.
And I’ll be back…
- To get my speaking shoes fixed or replaced.
- To buy another pair I noticed out of the corner of my eyes.
- And with friends in tow.
(She didn’t know I would also tell the world about Mast Shoes!)
Makes me think of chapter leaders…when you approach potential volunteers, do you focus on what you need - or finding a great fit for their interests?
Filed under: Getting More Members Involved, Volunteers
