Wrapping the First-Timer Story…
Posted on June 29th, 2008 by Cynthia D'Amour
Reflections from Ann Arbor.
I spent three full days at an annual conference as a first-timer.
- It was an awkward experience at times.
- It was an eye-opener.
- I’m glad I did it.
At times, I wondered if I really was able to think as a first-timer.
- I work so much with associations helping them get members more involved.
- I spent the last day interviewing other first-timers at the event to see how my impressions compared.
I was rather spot on….
- Most did not feel prepared going in to the event.
- They heard the message to get involved several times while in Atlanta and yet could not find an opening for future involvement.
- While the content was great, many still left the meeting feeling frustrated in their relationship with the organization.
On a positive note, the people-mover volunteers throughout the convention center were delightful.
- More than 150 people involved.
- Always smiling.
- Made us feel welcome.
My big take-away…Little things make a difference in converting first timers into raving fans.
- Pre-meeting communication including tips for first timers.
- A volunteer sign up form if involvement is going to be stressed every day.
- Something onsite to help newbies meet each other.
Simple strategies can have big impact whether in place - or missing.
Makes me think of chapter leaders…what are the little things you do to increase value for first timers?
Filed under: Board challenges, Getting More Members Involved
