Major Newspapers are on the Endangered List…
Posted on April 29th, 2008 by Cynthia D'Amour
Guess the customer service folks at the Detroit Free Press didn’t get the memo.
When we arrived home from Orlando, we discovered our Detroit Free Press newpapers strewn all over our porch.
- James had requested the delivery held.
- Our delivery guy didn’t bother.
While frustrating, but not life threatening, I wondered why the Freep let this slide?
- We really don’t need the paper - I would be fine letting the subscription go.
- This lack of service gives the message they don’t care about us.
(Yes, I know they still have thousands of customers - but it’s still all about me!)
We’ve got a couple of months before we have to renew our subscription so I’m not going to take any action today…
But heads up Free Press - you’ve been put on notice!
Makes me think of chapter leaders…how do you make sure you don’t run off your members by ignoring the little things?
Filed under: Getting More Members Involved, Savvy Leadership
I know that circulation is declining, but in my house we all still like to get the paper. Even my kids read the comics from the paper. Tony
Hey Tony!
Thanks for stopping by. Actually, I’m with you. I love reading a paper - especially on Sunday mornings.
Somehow the computer just doesn’t do it the same way for me.
This was just a little thing - and it’s the mosquito bites that itch the most.
Cynthia